Returns & Exchanges

At Craft HQ, we want you to love every piece you bring into your home. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack with Care

  Securely place your items in their original packaging, ensuring all fragile home decor is properly padded to prevent damage during transit.

• 3.
  Ship It Back

  Affix the return label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.