Frequently Asked Questions
Everything you need to know about bringing Craft HQ quality into your home.
What is the typical shipping time for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure your items arrive safely and are set up correctly.
Do you offer a warranty on your handcrafted items?
Yes, all Craft HQ furniture comes with a 12-month limited warranty covering structural defects and craftsmanship to ensure your home remains beautiful for years to come.
What is your return policy if an item doesn't fit my space?
We offer a 30-day return policy for most items. If a product doesn't fit your aesthetic or space, you can return it in its original packaging for a full refund, excluding shipping costs.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize reclaimed woods, organic textiles, and eco-friendly finishes in our curated collections to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you provide assembly instructions for larger pieces?
Yes, all items requiring assembly include detailed, easy-to-follow instructions and necessary hardware. Digital copies are also available on each product page for your convenience.